How information is handled.
This summary describes the categories of information used by the website and portal and the operational reasons for processing it.
Information collected
Information can include identity and contact details, application information, financial and employment information, collateral information, documents uploaded to the portal, messages, transaction and withdrawal records, and technical security logs.
Why information is used
Information is used to administer applications and accounts, perform eligibility and compliance review, communicate with clients, maintain audit and security records, respond to enquiries and meet applicable legal or operational obligations.
Access and retention
Access should be restricted to authorised personnel and service providers with a legitimate operational need. Records should be retained only for the period required by applicable law, contractual obligations, dispute management and legitimate business recordkeeping.
Your requests
Subject to applicable law, you may request information about personal data held about you and ask for correction of inaccurate information. Requests can be sent through the Contact page.
Security
The portal uses account authentication, role-based access, protected sessions and administrative audit records. No internet service can be guaranteed to be completely risk-free, so users should protect their credentials and devices.